Account Manager

Responsibilities

• Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships
• Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction
• Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption
• Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales)
• Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products
• Coordinate closely with product and project management teams to ensure smooth rollout of features
• Submit and track addendum creation requests related to partner agreements or product use
• Manage changes and updates on partner websites, including content accuracy and presentation
• Oversee the content review process and ensure alignment with company standards and local regulations
• Review and approve new websites submitted by the Project Management department before launch

Languages

Required

• At least 1 year of experience in account management and customer support roles in the IT industry
• Proficient in CRM systems, project management tools, and Microsoft Office tools

Nice to have

• Knowledge of the Turkish, English, and Armenian languages is required, and knowledge of any other language is an advantage
• Excellent communication and interpersonal skills
• Strong negotiation and problem-solving abilities
• Detail-oriented, confident, and organized

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