Account Manager

Responsibilities

• Build and maintain strong, long-lasting partner relationships
• Be a connecting point between partners and internal teams
• Work with partners on optimizing return on investment across products
• Collect, verify, and rank partners' non-technical and technical requirements for new product features and functions
• Understand the objectives and the logic of each request, report the case to the appropriate internal team
• Handle additional tasks delegated from the upper management
• Do daily/weekly analytics of the partners' business state based on the platform reports, identify areas of improvement, and offer solutions
• Fluently master all the Feedconstruct’s tools and product features to be able to train the partner and give clear, accurate, and detailed information on each of them
• Present new product upgrades, and functionalities and make sure the partner understands them
• Manage in an efficient and timely manner all operational issues that impact the smooth delivery of the product/service to the partner

Languages

Required

• At least 2 years of experience working in sales, customer support, or client relationship management role
• Basic knowledge of CRM tools, Google Workspace (Google Docs, Sheets, etc.), and MS Office is mandatory

Nice to have

• Bachelor's degree in Communication, Literature, Business Administration, or any related field
• Excellent knowledge of the English, Chinese and Armenian languages
• Good problem-solving skills
• Good organizational and time management skills
• Strong attention to detail and ability to spot inconsistencies or defects

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