Technical Support Engineer

Responsibilities

• MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.
• Join a forward-thinking technology company building intelligent systems that transform how people interact with digital experiences. Focused on the next generation of AI-driven applications, the company develops advanced solutions powered by large language models and real-time decision-making to create responsive, adaptive platforms.
• If you’re passionate about building cutting-edge AI systems and want to help shape technology that can reason, adapt, and communicate instantly, this is an opportunity to contribute to a platform redefining intelligent interaction.
• Native or near-native English, comfortable leading calls with US customers, from end users to enterprise IT
• Hands-on IT experience: SSO and identity providers (Okta, Microsoft Entra ID or similar), MDM, VPNs, and user and group management
• Experience in a technical support, support engineering, IT or implementation role, ideally at a B2B SaaS company selling to enterprises.
• Lead onboarding meetings with customer IT teams and train them on the platform so they can complete the integration
• People-first management with minimal bureaucracy

Languages