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Technical Support Specialist (L2/L3)
Auditdata
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeHimalayas
This is a hands-on technical role with a live ticket queue, combined with direct ownership of a small portfolio of named accounts. You will be both the person who solves the hardest tickets and the person the customer meets every week to talk about them.
Responsibilities
- Technical Resolution (2nd Line
- Respond to customer inquiries in line with SLAs, providing accurate product and service information
- Troubleshoot and resolve customer-reported issues across software and hardware
- Reproduce issues and document clear replication steps for engineering teams
- Drive product escalations to Product Management, and work with Development and DevOps through to resolution
- Handle customer hardware service requests in line with Auditdata procedures
- Maintain accurate case records in Helpdesk/CRM, keeping customers informed throughout
- Product Subject Matter Expertise
- Act as the recognized product expert for assigned Auditdata Product, and the escalation point for Enterprise Customers
- Guide customers and partners through system setup and operation, including training and knowledge sharing
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 6 Oct 2026
- Last verified
- In the last 3 days
- Apply by
- 5 Dec 2026