ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure.

Responsibilities

Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review

Languages

Work format: Remote
Seniority: Mid
Posted: 9 Nov 2026
Last verified: In the last 3 days

Nice to have

Production experience with Node.js / TypeScript or Go services, and Postgres
Jira administration, Jira Service Management or Assets
Understanding of ITIL processes
Google Cloud and BigQuery
Experience with LLM tools or agents in support: prompts, evaluation, guardrails
Experience at a fintech company and/or a startup.
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing)
Understanding of HTTP, REST APIs and webhooks

Tabby

BNPL fintech serving the GCC, with remote engineering roles and hubs that include Armenia.

Buy-now-pay-later financial technology

Founded in 2019

Riyadh, Saudi Arabia

1001-5000 employees

tabby.ai

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ServiceDesk Engineer

Responsibilities

Languages

Nice to have

Tabby

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