Technical Support Specialist

Responsibilities

• Identify hardware and software solutions
• Troubleshoot technical issues
• Diagnose and repair faults
• Resolve network issues
• Install and configure hardware and software
• Provide timely and accurate customer feedback
• Follow up with clients to ensure the problem is resolved
• Replace or repair the necessary parts
• Support the roll-out of new applications
• Provide support in the form of procedural documentation

Languages

Required

• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience with remote desktop applications and help desk software

Nice to have

• Strong communication skills and ability to remain calm and professional in all circumstances
• Attention to detail and good problem-solving skills

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