Account Manager

Responsibilities

• Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
• Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
• Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption.
• Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
• Coordinate closely with product and project management teams to ensure smooth rollout of features.
• Monitor key operational metrics for each partner including turnover, and profit performance.
• Track and analyze partner site data to proactively identify opportunities or issues.
• Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
• Fulfill internal documentation requirements accurately and within deadlines.
• Support management with urgent requests, including occasional off-hours responsibilities.

Languages

Required

• At least 1 year of experience in account management, customer support roles in IT industry
• Proficient in CRM systems, project management tools and Microsoft Office tools

Nice to have

• Excellent communication and interpersonal skills
• Strong negotiation and problem-solving abilities
• Detail-oriented, confident and organized.
• Knowledge of Turkish and English languages is required, and knowledge of any other language is an advantage.

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