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Call center agent

Globbing

Armenia · On-siteSalary not disclosedfull-timeGlobbing Careers
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We at Globbing are in search of Call Center Agent to join our friendly community and provide the highest level of service to our customers. Answer incoming calls and respond to customers via phone, social media & emails; Provide customers with the organization’s service and product information; Research, identify, and resolve customer complaints in coherence with the company’s standards; Route calls to appropriate resources in order to provide excellent customer service to customers; Complete call logs and reports; Identify, escalate priority issues and report to the high-level management;…

Responsibilities

  • Research, identify, and resolve customer complaints in coherence with the company’s standards
  • Identify, escalate priority issues and report to the high-level management
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile

Languages

    Work format
    On-site
    Seniority
    Mid
    Posted
    1 Sept 2026
    Last verified
    In the last 3 days

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