Customer Success Manager - MIS Systems

Responsibilities

• Building trusted relationships with schools, trusts and local authorities using Bromcom MIS
• Supporting newly onboarded customers to ensure a successful transition to Bromcom
• Delivering advice and best practice guidance tailored to customer needs
• Conducting system health checks and proactive reviews to help customers maximise value from their investment
• Providing guidance on setup, configuration, reporting and system optimisation
• Delivering online and occasional onsite sessions to support customers
• Acting as a trusted Bromcom expert for your customer portfolio
• Managing your own diary and prioritising activities to deliver maximum customer impact
• Feeding customer insights back into the business to help drive product improvements and innovation
• We're Looking For Someone Who

Languages