Account Manager, MENA Region

Responsibilities

• Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors
• Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings
• Communicate with partners at a senior level to resolve issues and inquiries
• Adhere to the highest professional standards while managing partners’ projects
• Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
• Manage projects within client relationships, carry out client goals while meeting company goals
• Drive client retention, renewals, upsells and client satisfaction
• Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement
• Manage partner’s challenging requests and/or issues escalation to appropriate departments

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