Monitoring/Call center operator

Responsibilities

• Monitor IT systems
• Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
• Act rapidly in critical situations, handling multiple alerts simultaneously.
• Be able to ensure high availability and SLA's
• Control the accuracy of responses to all received claims and problems from clients
• Manage, track, report, and process assigned tickets daily and across shifts
• Redirect problems to the appropriate departments
• Create reports and ensure proper workflow
• Work in a 24x7 team, with day and night shifts

Languages