Technical Support Specialist, Financials

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
• Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.
• The earliest start of the shift is 3pm, and the latest shift finishes at 3am AMT. Shifts are decided based on business needs, so candidates must be flexible to shift changes. Please note that during your probation period, your schedule will be Mon-Fri, starting 3pm-4pm.

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