Technical Support Specialist

ServiceTitan

Yerevan · On-siteSalary not disclosedfull-timeVerified recentlyServiceTitan Careers

As a Customer Support Advocate (CSA), you’ll have the opportunity to become a subject matter expert on ServiceTitan, Aspire, and FieldRoutes platforms and quickly grow your career in meaningful ways. You’ll be part of the team where you’ll identify and provide solutions to client challenges in a dynamic and fast-paced environment.

Responsibilities

Address client issues through troubleshooting, training, and direct support.
Conduct initial troubleshooting for ServiceTitan, Aspire, and FieldRoute platforms, identifying root causes, replicating issues, and documenting scenarios clearly.
Develop into a product expert, crafting innovative solutions and workflows that cater to customer requirements.
Advocate for product enhancements by submitting bug reports to developers and overseeing their resolution.
Communicate customer feedback and concerns to internal teams to champion their needs.
The earliest start of the shift is 3pm, and the latest shift finishes at 3am AMT. Shifts are decided based on business needs, so candidates must be flexible to shift changes. Please note that during your probation period, your schedule will be Mon-Fri, starting 3pm-4pm.

Languages

Work format: On-site
Seniority: Mid
Posted: 9 Jul 2026 (1mo ago)
Last verified: 28 Aug 2026

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