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Sr. Customer Success Manager
Salesloft
Remote · United States$8,417–11,250 gross/mofull-timeSalesloft Careers
This is not a reactive support role. You will manage a book of business proactively — using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks.
Responsibilities
- Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer's goals into a clear plan for realizing value from the platform.
- Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to measurable revenue outcomes and ROI.
- Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value.
- Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 8 Sept 2026
- Last verified
- In the last 5 days
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