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IT Service Desk Analyst
NightOwl Consulting
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified recentlyHimalayas
We are looking for a proactive, resourceful IT Service Desk Analyst who is eager to contribute across a wide range of technical support tasks. This role is not mortgage-industry specific and supports users from multiple departments including Loan Officers, LOAs, Corporate, and Compliance teams.
Responsibilities
- Provide responsive, first-level technical support for desktops, laptops, mobile devices, printers, and
- software, both onsite and remotely.
- Manage and prioritize incoming support requests via Zendesk ticket queue, email, phone, and other
- communication channels.
- Set up new user accounts and email addresses, configure Outlook desktop, and perform password
- Assist users with Multi-Factor Authentication (MFA) setup and troubleshooting.
- Perform onboarding and offboarding tasks, including equipment setup, software configuration, and
- access provisioning or deprovisioning.
- Install and uninstall software applications as needed based on department requirements.
- Troubleshoot and resolve hardware, connectivity, Windows OS, VPN, VoIP, scanning/printing, and
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 23 Sept 2026 (4 days ago)
- Last verified
- 27 Sept 2026
- Apply by
- 22 Nov 2026