Customer Support Specialist (Farsi - Kurdish - Arabic)

Responsibilities

• Provide professional customer support through online communication channels.
• Handle customer inquiries, requests, and complaints efficiently.
• Investigate customer issues and provide appropriate solutions.
• Follow up on unresolved cases and coordinate with relevant internal departments.
• Maintain accurate records of customer interactions and cases.
• Use CRM and customer support systems to manage conversations and customer information.
• Identify recurring customer issues and report them to the relevant teams.
• Follow internal procedures and service quality standards.
• Maintain a professional and customer-oriented approach in all communications.
• Handle sensitive customer information responsibly and confidentially.

Languages