Enterprise Account Manager

Responsibilities

• Commercial Ownership & Revenue Growth
• Own the commercial and strategic relationship for assigned Enterprise accounts (75–499 locations), serving as primary point of contact for customer leadership
• Own revenue targets — expansion ARR and retention — and drive conversion of POC engagements into paid, Live implementations
• Drive and quantify expansion opportunities (new locations, use cases, practitioner adoption), building business cases aligned to customer ROI
• Manage renewals and secure expansion commitments before contract expiration; close deals within your authority, escalating larger or complex deals to leadership
• Maintain accurate forecast and pipeline; proactively identify at-risk relationships and develop retention strategies
• Business Reviews & Customer Engagement
• Own and lead QBRs/EBRs appropriate to account complexity and customer demand
• Prepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion
• Use business reviews to uncover expansion opportunities and address concerns before escalation

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