Senior Customer Success Manager, Enterprise - France (French Speaking)

Responsibilities

• Build trusted advisor relationships with customers, from the C-suite to executives and global teams, so they get the most value from Atlassian throughout their lifecycle.
• You will use your knowledge of SaaS business models and enterprise customer needs to deliver measurable outcomes.
• You will work with customers and the Atlassian Account Team to build Customer Success Plans, and run regular check-ins, Quarterly Business Reviews (QBRs) and strategic planning sessions.
• You will own post-sales activity for your customers through relationship-building, product expertise and strong execution.
• You will keep up to date on our products and solutions, and advise customers on the features that best fit their needs.
• You will drive early and sustained adoption of Atlassian solutions across your customers' organisations.
• You will reduce churn by spotting risks early and intervening or escalating where needed, working closely with your account team, especially the Account Associate.
• You will act as the Voice of the Customer, sharing feedback internally on how Atlassian can better serve enterprise customers.
• Your Background
• Fluency in French (spoken and written) is required.

Languages