Principal Product Operations Manager

Responsibilities

• Own the product systems & tools stack
• Administer and configure the core product management / roadmapping platform (e.g., Aha!, Productboard, or equivalent) — workspaces, fields, workflows, scorecards, and permissions.
• Own the connection between the product management platform and the engineering work-tracking system (e.g., Jira) — field mapping, status sync, and keeping data consistent between the two.
• Manage the broader product tech stack: evaluate new tools, prevent tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems.
• Build and maintain the intake and prioritization workflows product teams use to submit, score, and rank requests.
• Document system configuration and standard operating procedures so system knowledge isn't concentrated in one person (including yourself).
• Support reporting & analytics for the Product Org
• Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health.
• Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption).
• Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team.

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