All vacancies
Vendor Operations Manager (External Services)
Novacard
Remote · ArmeniaSalary not disclosedfull-timeNovacard Careers
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.
Responsibilities
- Partner Management
- Own day-to-day communication with external vendors and service providers
- Coordinate incident resolution and follow-up activities with partners
- Track SLA compliance and service performance
- Organize operational reviews and regular follow-up meetings
- Escalate critical issues and drive resolution
- Coordinate contract renewals and vendor-related operational activities
- External Services Operations
- Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
- Support onboarding of new vendors and services
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 2 Jul 2026
- Last verified
- In the last 3 days
Similar roles
- Operations Manager / VBETSoftConstruct · Armenia · On-site
- InfoSec Compliance Operations SpecialistDigitain · Armenia · On-site
- Senior Treasury Operations SpecialistSoftConstruct · Armenia · On-site
- Product Operations ManagerSoftConstruct · Armenia · On-site
- Procurement and Logistics SpecialistSoftConstruct · Armenia · On-site
- Chat Moderator With Mixed Shiftes (Armenian, English, Russian) / CreedroomzSoftConstruct · Armenia · On-site