Technical Account Manager

Responsibilities

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the…
• Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster, more proactive, and impactful outcomes.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product…
• Communicate with Influence and Clarity
• Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration
• Partner effectively with Sales
• Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.

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