Account Manager (English Language)

Responsibilities

• Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
• Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
• Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption.
• Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales).
• Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
• Coordinate closely with product and project management teams to ensure smooth rollout of features.
• Submit and track addendum creation requests related to partner agreements or product use.
• Manage changes and updates on partner websites, including content accuracy and presentation.
• Oversee the content review process and ensure alignment with company standards and local regulations.
• Review and approve new websites submitted by the Project Management department before launch.

Languages

Required

• Understanding of account management practices and client relationship development
• Proficient in CRM systems, project management tools and Microsoft Office tools

Nice to have

• Excellent communication and interpersonal skills
• Strong negotiation and problem-solving abilities
• Detail-oriented, confident and organized.
• Knowledge of Armenian and English languages are required, and knowledge of any other language is an advantage.

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