Product Operations Manager, Human and Agent Experience

Responsibilities

• Design and run the operating model for a pod-based design org: designers embedded in cross-functional product pods, owning continuity per product area, no central ticket queue.
• Drive adoption of AI-first design practices: designers prototyping from the live codebase and design system with Claude (or equivalent), shipping working interaction detail instead of static comps.
• Own design-to-engineering handoff so interaction details, the details that get lost between Figma and code, are captured, accurate, and buildable on arrival.
• Own agent experience (AX) operations: coordinate the evals, guardrails, and agent primitives (permissions, tool access, escalation paths, failure handling) that let agents operate reliably and safely across the product.
• Define how humans and agents hand off to each other, and how multiple agents coordinate with each other, so collaboration is designed on purpose rather than emerging by accident.
• Define and track the metrics that prove the org is moving faster and improving the overall experience: prototyping velocity, handoff quality, cycle time, agent eval coverage, and AI-tooling adoption on both the human and agent sides.
• Run planning, prioritization, and cross-pod cadence, including shared or infrastructure-level design work that spans product lines.
• Support customer co-build and live-prototyping sessions, making sure what's learned scales across similar customers instead of staying one-off.
• Partner with the UX Director and pod leads to onboard designers into the AI-first workflow and raise the bar on tooling fluency, design judgment, and agentic design skill.
• Operate as connective tissue across a flat org, no management layer between designers and the Director, coordinating standards rather than managing headcount.

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