Head of Technical Support

Responsibilities

• Planning, distribution and supervision of the daily work of the technical department (service center)
• Supervision of the quality of hardware and software diagnostics, repair and maintenance of laptops
• Coordination of the work of technicians and engineers, training of new employees and ensuring professional growth.
• Determining the demand for necessary spare parts and equipment, placing orders and monitoring stock.
• Diagnosis of complex technical faults, analysis and resolution of problematic cases.
• Creating and monitoring warranty and post-warranty service processes, as well as technical regulations.
• Clarifying complex technical issues for customers when necessary, collaborating with the sales department.

Languages