Senior Customer Success Manager

Responsibilities

• Strategic account ownership
• Serve as the primary CSM for a defined portfolio of Findem's enterprise customers
• Build and own success plans tied to each customer's stated business objectives; review and update them on a defined cadence
• Support executive-level business reviews (QBR/EBR) with talent and HR leadership, grounded in adoption and impact data
• Partner with Account Management to own the renewal path and identify expansion opportunities
• Adoption and value realization
• Drive measurable adoption of Findem's platform, agents, and services across each account's recruiting teams
• Run enablement sessions — new user kickoffs, sourcing jams, search coaching, campaign workshops — and coordinate Findem University resources
• Deliver regular reporting on product adoption, support ticket trends, and areas of opportunity
• Translate platform usage into business impact the customer's leadership recognizes and will defend at budget time

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