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Layer 2 Support Engineer (System Administrator)
Ameriabank CJSC
Armenia · On-siteSalary not disclosedfull-timeVerified recentlyAmeriabank CJSC Careers
The Layer 2 Support Engineer provides advanced technical support for the MyAmeria mobile banking and related applications, investigating and resolving incidents escalated from Layer 1 support, monitoring application and infrastructure health, and coordinating with development and platform teams to ensure reliable, secure service for customers.
Responsibilities
- Act as the escalation point for incidents that Layer 1 support cannot resolve, performing in-depth root-cause analysis of MyAmeria application, backend services, and infrastructure issues.
- Monitor application, API, and infrastructure health using observability tools (e.g., Zabbix, Datadog, ELK/Kibana) and proactively identify and address emerging issues before they affect customers.
- Coordinate with backend, mobile, and DevOps teams to diagnose and resolve production incidents, ensuring timely restoration of service and clear incident communication.
- Reproduce, triage, and document defects, working with development teams to track fixes through to release.
- Maintain and improve runbooks, knowledge-base articles, and standard operating procedures for supported systems.
- Support incident, problem, and change management processes in line with the bank's IT service management standards.
- Participate in on-call rotation and respond to incidents outside standard business hours as required by the criticality of the supported systems.
Languages
- Work format
- On-site
- Seniority
- Mid
- Added
- 25 Sept 2026
- Last verified
- 25 Sept 2026