Customer Care Specialist - Dutch or German (Full remote, Freelancer, 18.000€ - 24.000€)

Responsibilities

• Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations
• Build strong, genuine rapport with customers, especially during challenging or sensitive situations
• Actively listen to understand customer needs, concerns, and the root cause of issues
• Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
• Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
• Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
• Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability
• Collaborate closely with internal teams to escalate, track, and resolve complex issues
• Accurately document customer interactions and outcomes in internal systems
• Contribute to continuous improvement by sharing insights and feedback from customer interactions

Languages