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Customer Support Specialist
Colibrix One
Remote · ArmeniaSalary not disclosedfull-timeColibrix One Careers
At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No.
Responsibilities
- Provide timely technical support to clients and partners regarding acquiring operations and payment systems
- Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries
- Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations
- Resolve simple technical issues independently and escalate more complex problems when necessary
- Advise clients on setting up and using software for payment operations
- Document client inquiries, including problem descriptions, actions taken, and outcomes
- Collaborate with other company departments to promptly address clients' technical issues
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 14 Oct 2026
- Last verified
- In the last 3 days
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