Lead of Tools (Jira) Administration

Responsibilities

• Lead the design, implementation, and long-term strategy for all development, collaboration, and monitoring tools across the company.
• Administer and maintain highly complex and critical development, collaboration, and monitoring tools across the entire infrastructure.
• Architect and enforce robust configuration, high-availability, performance tuning, and advanced security policies for core tools (Jira, Confluence, Git, CI/CD pipelines, and monitoring solutions).
• Proactively monitor system health, anticipate potential issues, and lead the implementation of major updates, patches, and strategic optimizations across the toolchain.
• Serve as the primary technical expert, collaborating deeply with Development, DevOps, and IT Security teams to define and implement enterprise-wide tool standards and security enhancements.
• Design, architect, and implement complex, cross-platform automation scripts and integrations to streamline end-to-end operational workflows.
• Establish and govern best practices for tool usage, configuration management, documentation, and change control procedures.
• Lead the evaluation, piloting, and recommendation of new enterprise-level tools or significant enhancements to improve overall productivity and efficiency.
• Develop and deliver advanced training, mentorship, and documentation to junior administrators and power users.

Languages

Required

• Proven experience designing, implementing, and managing highly-available CI/CD platforms (e.g., Jenkins, GitLab CI) at scale.
• Advanced scripting/programming expertise (Python, Go, or similar) for complex automation and tool integration development.
• Exceptional analytical, troubleshooting, and root-cause analysis skills for mission-critical systems.

Nice to have

• Extensive hands-on experience administering, customizing, and scaling enterprise-level issue-tracking (Jira, Redmine, etc.), documentation (Confluence, Notion, etc.), and version control systems (Git, Bitbucket, GitHub Enterprise, etc.).
• Excellent verbal and written communication skills for presenting technical strategies to stakeholders and leading cross-functional coordination.

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