All vacancies
Support Account Manager
Ping Identity
Remote · United States$7,500–8,750 gross/mofull-timePing Identity Careers
You Will: Monitor the health of premier accounts. Learn the historical feedback and expectations Organize ongoing support case reviews and ensure prioritization Educate customers on best practices and learning opportunities Ensure customer needs and case Service level agreements are met Oversee / communicate post mortem activitiesMonitor trends and design processes to improve customers' experience Organize follow-the-sun handovers across regions Work with Engineers to help relay each customer’s unique prioritiesContribute to the management of working processes Critical Incident Management…
Responsibilities
- Monitor the health of premier accounts.
- Oversee / communicate post mortem activitiesMonitor trends and design processes to improve customers' experience
- Create and refine our process, ensuring that
- Support team needs are metCoordinate resources, providing internal and external executive communications
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 15 Oct 2026
- Last verified
- In the last 5 days
Similar roles
- Account Manager (Korean Language)SoftConstruct · Armenia · On-site
- Enterprise Customer Success ManagerCanonical · Remote · worldwide
- Account ManagerSoftConstruct · Armenia · On-site
- Account Manager (English Language)SoftConstruct · Armenia · On-site
- Sales ManagerSoftConstruct · Armenia · On-site
- Business Development ExecutiveSoftConstruct · Armenia · On-site