Associate, People Operations

Responsibilities

• People Service Desk
• Respond to and manage People Service Desk tickets and Slack questions from employees and managers on onboarding, policies, benefits, PTO, employment verification, and HR systems, using SOPs and the knowledge base.
• Interpret and apply People policies (PTO, leave, benefits, pay practices) to answer employee and manager questions accurately and consistently, working closely with People Partners and Payroll.
• Escalate sensitive or complex matters (accommodations, employee relations, compensation, anything outside established policy or precedent) to the right People
• Partner or specialist, with full context.
• Notice recurring questions and trends, and recommend practical fixes such as workflow improvements, new knowledge articles, or submission form changes to improve efficiency and reduce repeat requests.
• HRIS & Data Accuracy
• Process employee lifecycle changes in UKG including new hires, manager and location changes, terminations, and other employee record updates, following established procedures.
• Run data audits, support employment verification requests, and and help ensure employee records are accurate, complete, and handled confidentially.
• Process Improvement & Documentation

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