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Sr. Customer Success Manager

Help Scout

Remote · United States$11,583–13,333 gross/mofull-timeHelp Scout Careers
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We’ve been a fully remote team since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you.

Responsibilities

  • Own a book of 80–100 accounts end-to-end. From onboarding handoff through adoption and renewal, you’re accountable for the health and retention of every account.
  • Build multi-threaded relationships. You’ll work across levels in each customer, including executives and decision makers, and align on the business outcomes that matter to them.
  • Lead executive business reviews and regular check-ins that drive adoption, surface underused features, and strengthen product alignment.
  • Own renewals and retention. Your success is measured on net dollar retention for your book.
  • Design your own workflows. You’ll have freedom to use AI tools to stay organized and make sure nothing falls through the cracks across a large book.

Languages

    Work format
    Remote
    Seniority
    Lead
    Posted
    14 Oct 2026
    Last verified
    In the last 5 days

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