Senior Application Support Engineer

Responsibilities

• Provide high-quality operational and technical application support to internal business functions
• Resolve incidents and service requests for the M&BO application portfolio in line with defined Service Level Agreements
• Perform daily morning and evening checks for all critical applications and deliver a status summary report to the IT Operations Team
• Contribute to the planning of application releases and configuration changes, working with the Delivery Team to ensure successful deployments
• Run core team processes such as Change Management, Problem Management, Month End, Quarterly Application Audits, Application Server patching, and cyclical application restarts
• Proactively identify application improvements in the areas of performance, availability, and automation of repetitive tasks
• Maintain strong working relationships with internal departments, 3rd party vendors, and hosting providers

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