Senior Technical Account Manager - Customer Success (AMER)

Responsibilities

• Senior Technical Account Manager - Customer Success at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
• New Customer Onboarding
• Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
• Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.
• Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management.
• Account Health Management
• Monitor seat utilization, adoption trends, and
• Champion/Stakeholder engagement.
• Build and execute adoption plans and account reviews to maintain or improve health.
• Identify risks early and build recovery plans in partnership with the account team.

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