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Operations and Customer Experience Manager
Fithub
Armenia · On-siteSalary not disclosedfull-timeStaff.am
FITHUB is a fitness and wellness subscription platform that provides users with access to multiple gyms and sports facilities through a single membership. Our business model combines individual subscriptions and corporate partnerships, working closely with employers, HR teams, and partner gyms to promote active lifestyles and long-term user engagement.
Responsibilities
- Primary Point of Contact
- Act as the main liaison for users via email, chat, phone, and in-app communication.
- Inquiry Management: Handle user queries regarding subscriptions, access, payments, check-ins, and platform functionality.
- Issue Ownership: Take end-to-end ownership of user issues, ensuring timely, professional, and customer-focused resolution.
- Problem Resolution
- Resolve complaints and service issues independently; escalate complex cases to internal teams and monitor them through to completion.
- Retention & Satisfaction
- Maintain high customer satisfaction, monitor response/resolution timelines, and contribute to user retention.
- Feedback Loop
- Identify recurring user issues and provide structured feedback to internal teams for product improvement.
Languages
- Work format
- On-site
- Seniority
- Lead
- Posted
- 23 Oct 2026
- Last verified
- In the last 3 days
- Apply by
- 22 Nov 2026
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