Service Desk Specialist / VBET

Responsibilities

• Organize and follow up work processes based on priorities and deadlines, as well as time and task management during shifts
• Plan and designate request resources, prepare assets, monitor progress and keep stakeholders informed the entire way
• Update the team and team lead about daily done/resolved Critical and Major Incidents after each shift
• Provide specialized investigation and diagnosis of all cases
• Provide research answers to the questions and guide through corrective steps
• Understand the task and organize the tasks' workflow regarding the description and processes
• Act as a coach/mentor for newly hired team members
• Make suggestions regarding the optimization of the working/task process within the VBET internal and external teams
• Handle the additional tasks delegated by the management
• Ensure that assigned tickets are managed robustly & effectively and that business impact is identified and minimized

Languages

Required

• Knowledge of Jira ticketing system, MS Office, and the mailing system

Nice to have

• Knowledge of English and Russian languages
• Strong time management skills to prioritize tasks
• Proven analytical and problem-solving abilities
• Strong analytical and communication skills to effectively diagnose requester issues and explain solutions clearly
• Service Desk Department is one of the most important Departments in VBET, which minimizes the impact of IT incidents on system/service users and reduces the impact on business operations. We welcome Service Desk Specialists who have a passion for building a world-leading brand with us, giving our customers the best…

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