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Service Desk Specialist / VBET
SoftConstruct
Armenia · On-siteSalary not disclosedfull-timeVerified recentlySoftConstruct Careers
The successful candidate will be working within a fast-paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for creating and improving processes is essential.
Responsibilities
- Organize and follow up work processes based on priorities and deadlines, as well as time and task management during shifts
- Plan and designate request resources, prepare assets, monitor progress and keep stakeholders informed the entire way
- Update the team and team lead about daily done/resolved Critical and Major Incidents after each shift
- Provide specialized investigation and diagnosis of all cases
- Provide research answers to the questions and guide through corrective steps
- Understand the task and organize the tasks' workflow regarding the description and processes
- Act as a coach/mentor for newly hired team members
- Make suggestions regarding the optimization of the working/task process within the VBET internal and external teams
- Handle the additional tasks delegated by the management
- Ensure that assigned tickets are managed robustly & effectively and that business impact is identified and minimized
Languages
- Work format
- On-site
- Seniority
- Mid
- Added
- 22 Sept 2026
- Last verified
- 22 Sept 2026