Customer Success Manager, Commercial

Responsibilities

• Customer Onboarding
• Lead the technical onboarding process for new customers.
• Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
• Account Management
• Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
• Training & Education
• Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Product Expertise
• Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Customer Advocacy

Languages