Director, People Operations

Responsibilities

• People Operations leadership
• Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
• Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
• Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support.
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.
• Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity.
• Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy.
• Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations.
• Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk.
• Talent Acquisition Operations

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