HR Specialist - 1 year Fixed Term Contract

Responsibilities

• Serve as a regional expert for all employee lifecycle events and human resources functions in Canada.
• Provide senior-level support to customer inquiries, offering expert guidance on Canadian market norms, with a strong emphasis on in-country compliance and legislative requirements, alongside advice on benefits, payroll, and other Canada-specific HR matters.
• Manage local Canadian payroll providers, benefits brokers, HR advisors, and other partners.
• Collaborate with the Customer Services team to provide strategic HR support for client acquisition (leveraging Canadian expertise) and to strengthen long-term customer relationships through proactive HR guidance.
• Support with off-boarding and strategic handling of terminations, ensuring compliance with Canadian labour laws.
• Organizational Impact
• Drive the adoption and integration of product and AI-related initiatives to enhance the efficiency of internal team processes, improve HR Operations workflows that impact other departments and professionals, and automate routine daily responsibilities.
• Proactively address potential errors through creative negotiation, aiming for win-win-win solutions that benefit customers, professionals, and the company.
• Solve complex problems by applying analytical thinking and taking a new perspective on developing solutions.
• Handle ongoing matters with existing clients by pulling in appropriate members of the team to resolve client queries.

Languages