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Support Engineer (EMEA)
n8n
Remote · EuropeSalary not disclosedfull-timen8n Careers
Your main goal as a front line Support engineer will be to help n8n scale exceptional customer support by solving everyday customer challenges and automating repetitive requests, ensuring we deliver a great experience as our customer base grows. You'll make this happen by combining hands-on customer support with smart automation and close collaboration across teams: Deliver Outstanding Customer Support Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.
Responsibilities
- Deliver Outstanding Customer
- Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.
- Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work.
- Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience.
- Collaborate with Product to share recurring customer questions, highlight friction points, and identify opportunities for improvement.
- Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 28 Oct 2026
- Last verified
- In the last 5 days
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