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Technical Support Specialist
Mayflower
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified recentlyHimalayas
We are looking for a Technical Support Specialist to join our Product team and support merchants using our payment orchestration platform. This role combines technical troubleshooting, merchant support, payment operations, and platform analysis.
Responsibilities
- Investigate and resolve merchant-reported issues related to payment processing, including failed transactions, decline reasons, and routing behavior
- Query databases and analyze logs/system events to identify root causes of technical issues
- Validate processor responses, webhook behavior, and merchant configurations (routing, fraud rules)
- Support merchant onboarding, go-live activities, and payment method configuration
- Monitor and investigate approval rate anomalies and processor-specific issues
- Escalate complex cases appropriately — onboarding issues to the
- Lead Solution Engineer, processor issues to the Integration Team, product defects to the Product Team
- Maintain troubleshooting guides, knowledge base articles, and document recurring issues for process improvement.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 24 Sept 2026 (3 days ago)
- Last verified
- 27 Sept 2026
- Apply by
- 23 Nov 2026