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Chief Customer Success Officer / VBET
SoftConstruct
Remote · worldwideSalary not disclosedfull-timeVerified recentlySoftConstruct Careers
We are looking for a visionary Chief Customer Success Officer (CCSO) to architect and lead our entire customer journey. This isn't just about managing teams; it’s about building a seamless, high-end ecosystem that connects Customer Support, CRM, Retention, and VIP.
Responsibilities
- Ecosystem Architecture
- Build and synchronize the Customer Success vertical.
- Create frictionless synergy between Customer
- Support (first touch), CRM (engagement), Retention (loyalty), and VIP (elite experience).
- Policy & Strategy Launch: Define VIP policies, regional approaches, and specialized "Visa departments" (handling complex, high-net-worth player needs).
- Brand Ambassadorship
- Act as a "Point of Attraction" for high-stakes players. You will be a hands-on ambassador, attending elite parties, poker rooms, and industry hubs.
- Concierge Service
- Build and manage a high-end concierge service, ensuring a seamless luxury experience for the VIP cohort.
- Cross-Departmental Strategy: Define and launch cohesive policies.
Languages
- Work format
- Remote
- Seniority
- Head
- Added
- 22 Sept 2026
- Last verified
- 22 Sept 2026