Technical Account Manager

Responsibilities

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
• Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
• Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
• Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
• Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap.
• Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
• Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.
• Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first.
• Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.

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