IT Support Specialist

Responsibilities

• Identify hardware and software solutions, troubleshoot technical issues, diagnose and repair faults
• Resolve network issues, Install and configure hardware and software
• Provide timely and accurate customer feedback, follow up with clients to ensure the problem is resolved
• Replace or repair the necessary parts
• Support the roll-out of new applications and manage multiple cases at one time
• Test and evaluate new technologies, conduct electrical safety checks on equipment
• Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support
• Inputs data in Help Desk tracking system and assists with maintenance
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

Languages

Required

• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience with remote desktop applications and help desk software

Nice to have

• Strong communication skills and ability to remain calm and professional in all circumstances
• Attention to detail and good problem-solving skills

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