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Senior Strategic Customer Success Manager
Ping Identity
Remote · United States$6,333–7,917 gross/mofull-timePing Identity Careers
As a Strategic CSM, you will serve as a named resource and partner for customer organizations. You will build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs.
Responsibilities
- Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
- Act as the voice of the customer internally to advocate for their needs.
- Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 27 Oct 2026
- Last verified
- In the last 5 days
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