Technical Customer Success Manager

Cloudinary

Remote · United StatesSalary not disclosedfull-timeCloudinary Careers

Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform.As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt Cloudinary's solutions and achieve their business objectives. Working closely with Sales, Support, Professional Services, Product and R&D teams, you will proactively drive product adoption, customer satisfaction, conduct renewals and lead expansion…

Responsibilities

MUST LIVE IN NEW YORK OR NEW JERSEY
Manage a portfolio of enterprise customers throughout their post-sales journey.
Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
Develop and execute customer success plans to increase product adoption and support successful renewals.
Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
Capture customer feedback and share relevant insights with Product and Engineering teams.

Languages

Work format: Remote
Seniority: Lead
Posted: 16 Oct 2026
Last verified: In the last 5 days

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