Tech Operations Specialist

Responsibilities

• Tool Inventory & Consolidation
• Maintain an up-to-date inventory of all AI tools used across the field org, identify overlap or redundancy, and support consolidation efforts to reduce tool sprawl.
• Tool Adoption & Use Case Index: Formalize a library of field-adopted and -requested use cases for our AI tools, in coordination with the AI Transformation Owner, CRO.
• Utilization & Tracking
• Monitor usage of AI tools across teams, build simple reporting to track adoption trends, and flag underutilized or underperforming tools to stakeholders.
• Comms & Enablement: draft internal announcements for tool rollouts and create micro-enablement programs to engage the field in AI tools.
• Tool Access Requests/Management
• Own the intake and processing of access requests for AI tools, ensuring provisioning is timely, accurate, and aligned with licensing and approval requirements.
• AI Data Management
• Support the organization, quality, and hygiene of data used by or generated from AI tools, working with relevant teams to keep gDrive/datasets accurate and properly maintained.

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