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Customer Support Manager - Risk
Mercury
Remote · United States$8,658–12,017 gross/mofull-timeMercury Careers
We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on an operational-focused, thoughtful Support Manager to help us continuously improve our Risk Support experience as we scale quickly.
Responsibilities
- Develop: Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking* system
- Partner in Leadership: Work hand-in-hand with our existing Risk
- Support Manager to set team strategy, align on standards and processes, share coverage, and keep both cohorts operating as one consistent Risk
- Support team
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 5 Oct 2026
- Last verified
- In the last 5 days
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