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Technical Support Specialist
Raenest Business
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified recentlyHimalayas
The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and diagnose hardware and software issues
- Identify and escalate priority issues to appropriate teams
- Follow up with customers to ensure issues are resolved and provide feedback to improve the support process
- Maintain accurate records of customer interactions and resolutions in the ticketing system
- Provide training to customers on new products and software updates
- Collaborate with internal teams to resolve technical issues and improve product offerings
- Continuously improve technical knowledge and stay up-to-date with new technology and software releases
- 2+ years of experience in technical support or related field
- Excellent communication skills, both written and verbal
Languages
- Work format
- Remote
- Seniority
- Junior
- Posted
- 23 Sept 2026 (4 days ago)
- Last verified
- 27 Sept 2026
- Apply by
- 22 Nov 2026