All vacancies
Technical Support Engineer L2
Ultahost
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified recentlyHimalayas
Our company is seeking an experienced and dynamic professional to join our team as a Level 2 Customer Support Specialist. The role involves effectively resolving customer issues, ensuring customer satisfaction, and contributing to the continuous improvement of technical support procedures.
Responsibilities
- Architect, implement, and maintain servers, optimizing their performance.
- Administer Linux systems, virtualization technologies, and cloud platforms.
- Manage databases and web servers with advanced proficiency.
- Safeguard network integrity by applying advanced networking principles, including IP addressing, DNS configuration, and security protocols.
- Set up, configure, and manage hosting platforms such as cPanel, Plesk, and WHMCS.
- Manage SSL certificates and virtual host configurations.
- Apply advanced troubleshooting techniques to identify and resolve performance issues, server failures, and error messages.
- Communicate effectively with customers, respond to inquiries, and ensure timely and professional support.
- Provide technical assistance to customers, identify and troubleshoot server or hosting platform-related issues, and recommend solutions.
- Assist with hosting packages, domain registrations, DNS management, and related tasks.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 20 Sept 2026 (today)
- Last verified
- 20 Sept 2026
- Apply by
- 19 Nov 2026