Senior Customer Engineer, Enterprise

Responsibilities

• Act as a technical partner for customers across pre-sales, post-sales, and ongoing customer success engagements
• Run customer enablement sessions, including onboarding, technical walkthroughs, and best-practice trainings for Krisp products
• Partner closely with Account Executives on sales calls to support technical discovery, product positioning, and Proof of Concept engagements
• Lead and support Proof of Concept executions by defining success criteria, guiding customers through evaluations, and driving successful outcomes
• Act as a customer success owner for assigned Tier 2 and Tier 3 accounts, owning the technical relationship and ongoing engagement
• Conduct regular customer health checks by monitoring usage, adoption metrics, and key health indicators, and take action to address risks or gaps
• Ensure customers smoothly adopt and use Krisp products and services by proactively identifying challenges and recommending solutions
• Support upsell and expansion opportunities by identifying new use cases, technical fit, and growth signals in collaboration with Sales and CX teams
• Act as a point of reference for complex, high-priority customer issues related to the Krisp application on Windows, Mac, and web environments
• Work directly with customers via tickets, email, and live calls to clarify reports, gather the right data, and drive issues to resolution

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